ADDITIONAL DRIVERS: Additional drivers may drive the rental vehicle if they register with NU Car Rentals as an additional driver at the time of rental and are otherwise qualified to drive. Additional drivers must possess a valid driver´s license in their own name. NU Car Rentals may assess a surcharge of US $4 to $10 per day, depending on location, for each additional driver, including a spouse.
•BAJA CALIFORNIA PENINSULA TRAVEL: Traveling by car in Baja California Peninsula may be difficult and is at the renter’s own risk and responsibility. The roads in this area are unpaved and in bad condition. Many areas and roads have no gas stations, hotels, or similar amenities. Traffic is sparse. Customers may be forced to wait two or three days for assistance.
•COVERAGE: NU Car Rentals does not accept insurance coverage’s purchased on third-party websites.
•COVERAGE: INSURANCE COVERAGE OPTIONS: NU Car Rentals highly recommends that U.S. customers purchase insurance to help protect them against personal liability in Mexico for damages to the rental car or to third-parties and their property. Customers who do not purchase insurance coverages from NU Car Rentals, and who have not arranged for other insurance coverage that is valid in Mexico, may be personally responsible to NU Car Rentals and/or third-parties for damages up to the full value of the rental vehicle and/or for all damages caused to third-parties and their property. The validity of insurance for claims occurring in Mexico is governed by Mexican law. Customers considering whether to purchase insurance from NU Car Rentals are directed to the advisory for U.S. travelers to Mexico that is contained on the United States Department of State website, which states in part: “U.S. automobile liability insurance is not valid in Mexico, nor is most collision and comprehensive coverage issued by U.S. companies.”http://travel.state.gov/content/passports/english/country/mexico.html (emphasis added). • For your convenience, NU Car Rentals offers for purchase at the rental counter several insurance-type products that can help reduce or eliminate your liability for damages to the rental vehicle or for injuries or damage caused to third-parties while you are driving the rental vehicle in Mexico. Although each of these coverages is optional, NU Car Rentals strongly recommends the purchase of appropriate coverages for your own protection. • Collision And Theft Coverage: NU Car Rentals offers two types of insurance to protect you against damages resulting from collision and theft. • Loss Damage Waiver (LDW): LDW covers certain damages and losses to the NU Car Rentals vehicle caused by collision and theft, except for a deductible payable by the renter. (LDW coverage excludes damages caused by vandalism; excludes any damage to the tires, glass, rims; and excludes other incidentals.) The LDW deductible is US $1,500 for Economy through Fullsizevehicles, and US $2,500 for Minivans and SUVs. If LDW is declined, the customer will be responsible to NU Car Rentals for damages up to the full value of the rental vehicle. The price for LDW coverage is US $20 to US $22 per day, depending on the vehicle category and rental location. • Super Damage Waiver (SDW): SDW covers all damages and loss to the NU Car Rentals vehicle caused by collision and theft, with no deductible. It also covers tires, glass, rims, and other incidentals not covered by the LDW. (SDW excludes damages caused by vandalism.) The price for SDW ranges from US $15 to US $17 per day depending on the vehicle category and the rental location. SDW can only be purchased together with LDW and Supplemental Liability Excess (SLE). • Personal Liability Coverage: Basic personal liability insurance (PLI) is included in the base rental rate and covers the liability of the driver for bodily injury to third parties and for property damage (other than damage to the rental vehicle) up to a maximum of MXN 100,000 pesos. You are advised, however, that this basic coverage may not cover the full extent of your potential liability for personal or property injuries under the laws of the various states of Mexico in which the injury or damage may occur. For personal injury claims, a driver in many Mexican states may be liable for between MXN 2,000,000 to MXN 4,000,000 pesos in liability per person, per occurrence. • If you desire additional liability insurance protection to better protect you against the liability exposure for a particular State, NU Car Rentals offers the following protection: • Supplemental Liability Excess (SLE): SLE increases the basic PLI coverage to MXN 4,000,000 pesos. The price for SLE is US $16.99 per day. • Personal Accident Insurance (PAI): PAI reimburses medical expenses for the driver and passengers of the rental car up to MXN 200,000 pesos. The cost of PAI is $4.99 per day.
•Credit Card Deposit Requirements: Depending on the type of insurance purchased, NU Car Rentals requires the following credit card authorization hold amounts in addition to the estimated cost of the rental. Amounts subject to these authorization holds will not be available for your use while the hold is in place: CREDIT CARD AUTHORIZATION HOLD AMOUNTS IfYouAccept The AdditionalCredit Card Hold Is: LDW SDW SLE No No No $2,500 No No Yes $1,200-$2,0001 Yes No No $2,000 Yes Yes No $2,000 Yes No Yes $1,000-$1,5001 Yes Yes Yes $500 1Depends on vehicle class and rental location.
•DRIVE SAFELY: Always drive safe, buckle up, and never drink and drive.
•DRIVING RESTRICTIONS: Vehicles are only allowed to be driven in México. An exception will be granted for driving into the United States only at crossing points Tijuana, Mexicali and Monterrey and the customer will be required to purchase additional U.S. liability insurance at a cost of US$8.00 per day surcharge in addition to the PLI.
• EMERGENCY ROAD ASSISTANCE: Emergency Roadside Assistance (ERA) is an optional benefit that is automatically added to all contracts at a surcharge of US $1.99 per day. ERA covers delivery of keys in case of a lockout, tire changes, jump starts, and emergency fuel service (maximum 5 liters of fuel) in the case of an empty gas tank. ERA services are only provided within 120 km of the rental location. If the renter wishes to decline ERA coverage, he must do so at the rental counter at the time of rental pickup. If ERA is declined, the renter shall be responsible for any charges incurred in connection with the services listed above.
• EMERGENCY TRAVEL SERVICE: Emergency Travel Service (ETS) coverage is an optional benefit that is automatically added to all International renter contracts at a surcharge of US $2.49 per day. ETS covers emergency medical evacuation and repatriation, including return of dependent children and traveling companion, where necessary due to serious injury or illness to a covered renter. If the renter wishes to decline this coverage, he must do so at the rental counter at the time of rental pickup. If ETS is declined, the renter shall be responsible for any charges incurred in connection with the services listed above.
• FINANCIAL POLICY: • CREDIT CARD REQUIREMENTS:A major credit/debit card in the renter's own name must be presented at the time of pick-up. • DEBIT CARD REQUIREMENTS: For International renters intending to pay with a debit or check card, only debit or check cards with the Master Card or Visa logo will be accepted. If a debit or check card is used, NU Car Rentals requires the purchase of LDW, SDW, SLE, and pre-paid fuel.In addition, we will require debit or check card approval for the estimated total plus an additional deposit of US $500. Once the vehicle is returned, the US $500 deposit (if applicable) will be refunded, although it may take up to 30 business days for your account to reflect the refund. Verification of the rental return date and departure date on the renter’s flight itinerary will also be required. • PAYMENT IN CASH: Cash is accepted upon return ONLY in local currency (Mexican Pesos). • CURRENCY CONVERSION: For your convenience, the estimated cost of your rental may be provided in US dollars during the reservation process. At the time of rental, however, the local rental car counter in Mexico will assess the actual charge for the rental in Mexican pesos based on the currency conversion rate published the previous day by the Bank of Mexico. The currency conversion rate fluctuates daily. As a result, the conversion of the rental car cost from US dollars to Mexican pesos may result in an actual charge that is higher or lower than the estimated cost of the rental at the time of reservation. In addition, by paying with a credit card not issued in Mexico, your bank may convert the total amount paid in Mexican currency into your home currency for purposes of your credit card statement. This conversion may also be subject to fluctuations in the currency conversion rate used to convert Mexican pesos into your home currency. The rental location has no control over the monetary conversions used by your credit card company or any foreign transaction fee surcharges imposed by your credit card company.
•FINANCIAL POLICY: By paying with a credit card not issued in Mexico, your bank may convert the total amount paid in Mexican Pesos into your home currency. This conversion may be subject to constant fluctuations between Mexican Pesos and your home currency. The rental location has no control over the monetary conversions. Cash is accepted upon return ONLY in local currency (Mexican Pesos)
•FREQUENT FLYER SURCHARGE: When the renter chooses to receive Frequent Flyer miles, we will collect a Frequent Flyer surcharge up to US $1.50 per day at the time of rental to offset a portion of the annual cost of participation in the Frequent Flyer program.
•HOLD POLICY: We will honor all reservations up to two hours after the reserved pick up time has passed. You may call us or email us to change your pick up time and we will honor your reservation. Two hours after your reserved time will be considered a “No-Show” and we may or may not be able to honor your reservation depending on availability.
•HOLD POLICY: We will honor all reservations up to two hours after the reserved pick up time has passed. You may call us or email us to change your pick up time and we will honor your reservation. We will consider you a “no-show” if your reserved car is not picked up within two hours of your reserved time. Although we will try our best to accommodate “no- shows” and late pickups, please understand that our ability to honor your reservation after two hours depends on availability.
•MEXICO CITY TRAVEL: Due to municipal laws regarding the environment, rental cars driven in Mexico City that were rented outside of Mexico City, Toluca, or Queretaro may be subject to driving restrictions or bans in Mexico City of one or two days, depending on the last two digits of the license plate and the air quality level during the rental period. Customers driving such cars during a restricted period may be subject to citation and fine. NU Car Rentals cars rented within Mexico City, Toluca, and Queretaro have special license plates that permit unrestricted driving within Mexico City.
•ONE WAY RENTALS: Please be advised that all “one way” rentals are subject to a drop off fee.
•PICKUP INSTRUCTIONS: After declaring your luggage from customs, go directly to the car rental counters in the airport lobby, if available, or proceed outside where a NU Car Rentals representative will be waiting for you to arrange a shuttle transfer to the pickup location. Beware of other local companies trying to lure you into renting from their company. NU Car Rentals Car Rental is not responsible for any losses incurred as a result of renting from an unauthorized airport car rental agent.
•REFUELING POLICY: NU Car Rentals requires that the rental vehicle be returned with a full tank of gas or with the same amount of gas that was in the tank at the time of pickup, as reflected on the pickup documentation. If the car is returned with less fuel than it had at the time of pickup, NU Car Rentals will assess a refueling charge consisting of the cost of the fuel necessary to reach the original pickup fuel level, plus a service charge (which may be combined into one “per liter” amount). To ensure avoidance of refueling charges and for your own convenience, we highly recommend that customers elect our prepaid gas option at the time of the rental.
•RENTER QUALIFICATIONS: The renting driver must be at least 18 years old, and possess a valid driver’s license and major credit card in his or her own name at the time of rental. ? Renters 18-20 are subject to a surcharge of US $25/day and are required to purchase LDW and SLE. ? Renters 21-24 are subject to a surcharge of US $15/day.
•RESERVATION AND RENTAL ADJUSTMENTS: Any changes to the reservation or rental may result in a change of rate or additional fees.
•WARNING: Beware of other local companies trying to lure you into renting from their company. NU Car Rentals Rent a Car is not responsible for any losses incurred as a result of renting from an unauthorized airport car rental agent. Always drive safe, buckle up and never drink and drive.